Website Terms of Service

Welcome to KahuBaby! Our Terms of Service ('Terms') govern your access to, and use of, our website kahubaby.com (the 'Site') and any products or services you purchase from us.

By accessing our website or purchasing a product from us, you agree to be bound by these Terms, including those additional terms and conditions and policies referenced herein or available by hyperlink. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

By agreeing to these Terms, you represent that you are at least the age of majority in your country, state, or province of residence. We reserve the right to refuse service to anyone for any reason at any time.

You may choose to create an account on the KahuBaby website to assist with your shopping experience.

• Account Responsibility: You are entirely responsible for maintaining the confidentiality of your account login information and password. You agree to accept responsibility for all activities that occur under your account.
• Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
• Termination: We reserve the right to terminate accounts, refuse service, or cancel orders at our sole discretion if we suspect unauthorized, misleading, or fraudulent activity.

We specialise in ergonomic baby carriers and toddler carriers, under the KahuBaby brand name.

• Product Availability: Certain products or collections may be available exclusively online through the website. These products may have limited quantities and are subject to return or exchange strictly in accordance with our Returns Policy.
• Pricing: All prices displayed on our website are subject to change without notice. We reserve the right at any time to modify or discontinue a product without notice.
• Display Accuracy: We make every effort to display as accurately as possible the colours and patterns of our items. However, we cannot guarantee that your device’s display of any colour will be completely accurate.

• Shipping Destinations: We offer worldwide shipping, with the strict exception of North America (USA and Canada). We are unable to accept orders, process billing, or ship products to addresses located within North America.
• Import Duties and Taxes: For international shipments outside the United Kingdom, you as the customer are responsible for any customs duties, taxes, or clearance fees levied by your destination country.

We reserve the right to refuse or limit any order you place with us. This may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

• Payment Gateways: Online payments are securely processed and encrypted. If a direct payment gateway is selected, your transaction data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
• Order Modifications: In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email address that you have provided at the time you made the order.
• Returns and Refunds: All purchases, cancellations, and returns are managed under our separate, dedicated Returns Policy, which can be accessed on our website. By purchasing from us, you agree to the conditions outlined in that policy.

All content included on this Site—such as text, graphics, logos, images, video tutorials, and software—is the property of KahuBaby and Koala Slings Limited, or its content suppliers, and is protected by international copyright, trademark, and intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Site or our products without express written permission from us.

Babywearing requires careful adherence to safety standards and protocols.

• Instructions: You agree to read and strictly follow all physical or digital instruction guides that are related to KahuBaby or Kahu Toddler carriers, weight minimums and/or maximums, and positioning directions provided by KahuBaby before using our carriers or slings.
• Proper Use: KahuBaby and Koala Slings Limited is not liable for any injuries, losses, or damages resulting from improper use of our products, failure to follow the carrier safety instructions, improper or unsafe adjustments, or unsupervised use of the products.

In no case shall KahuBaby, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind—including lost profits, lost revenue, or replacement costs—arising from your use of the website or any products procured using the service.

These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the United Kingdom.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Questions about the Terms of Service should be sent to us at hello@kahubaby.com.