Refund policy

Returns and Your Right to Cancel
We want you to be happy with your purchase, but we appreciate that sometimes you may wish to return it.
If you've ordered online or by telephone order, you can return your purchase. You must email us at hello@koalaslings.com to tell us that you're returning your purchase within 14 days of receiving your order. You then have up to 14 days to return the goods supplied.

If you're returning goods, they must be unused and in their original as new condition. It must not be pre-washed. The product must be in its original packaging, with all tags, accessories and manuals intact and undamaged.

We cannot refund or credit worn or washed goods. Please check that you are happy with your choice of style and colour before making your purchase.

We do not accept returns for product purchases when you have seen the sling or carrier in person beforehand.

You are responsible for the cost of return postage. We suggest that you use a tracked, insured service, as you are responsible for the goods until we have received them. We cannot replace or refund goods that don't come back to us.

Upon receipt of the returned product, we will send you a full refund for the purchase price of the item within 14 days of receiving the goods back. We will refund to the credit/debit card or PayPal account that you used for the original purchase.

Faulty Goods
In the unlikely event that a product you purchase from us is faulty, you can return it to us. You must notify us in writing by email at hello@koalaslings.co.uk within 48 hours of receipt, that the goods are faulty, and to receive instructions on how to return faulty goods to us.

Please do not organise the return of damaged or faulty goods without contacting us first, as we will be unable to refund postage costs.